Troubleshooting guide for Windows - Revision history

Talad at 09:28, 1 April 2018

2018-04-01T09:28:10Z

← Older revision		Revision as of 09:28, 1 April 2018
Line 5:		Line 5:
	If you still have a problem after reading this document, then please post a message on the PlaneShift forums.		If you still have a problem after reading this document, then please post a message on the PlaneShift forums.

	* If you are unable to enter the PlaneShift world then post in this forum: http://~~www.~~hydlaaplaza.com/smf/index.php?board=17.0		* If you are unable to enter the PlaneShift world then post in this forum: http://hydlaaplaza.com/PlaneShift/smf/index.php?board=17.0

	* If your problem occurs once you enter the PlaneShift world then post in this forum: http://~~www.~~hydlaaplaza.com/smf/index.php?board=33.0		* If your problem occurs once you enter the PlaneShift world then post in this forum: http://hydlaaplaza.com/PlaneShift/smf/index.php?board=33.0

	Please copy and paste the following text into your forum post, adding your details under		Please copy and paste the following text into your forum post, adding your details under

Zontick at 06:36, 12 December 2013

2013-12-12T06:36:11Z

← Older revision		Revision as of 06:36, 12 December 2013
Line 14:		Line 14:

	''Operating System (Linux, MacOS, Windows XP, Vista, etc):''		''Operating System (Linux, MacOS, Windows XP, Vista, etc):''



	''Graphics card (nVidia foo, ATI bar, Intel abc, etc):''		''Graphics card (nVidia foo, ATI bar, Intel abc, etc):''



	''The problem is:''		''The problem is:''

Loremipsum at 06:19, 29 November 2013

2013-11-29T06:19:19Z

← Older revision		Revision as of 06:19, 29 November 2013
Line 30:		Line 30:
	Simple instructions for joining the PlaneShift IRC channel can be found here:		Simple instructions for joining the PlaneShift IRC channel can be found here:

	http://www.planeshift.it/~~irc.html~~		http://www.planeshift.it/IRC

	----		----
Line 413:		Line 413:
	If you need hand-holding or some advice before installing Xubuntu, then join the PlaneShift IRC channel. Simple instructions for joining the PlaneShift IRC channel can be found here:		If you need hand-holding or some advice before installing Xubuntu, then join the PlaneShift IRC channel. Simple instructions for joining the PlaneShift IRC channel can be found here:

	http://www.planeshift.it/~~irc.html~~		http://www.planeshift.it/IRC
	----		----

Loremipsum at 17:53, 27 November 2013

2013-11-27T17:53:53Z

← Older revision		Revision as of 17:53, 27 November 2013
Line 423:		Line 423:
	/unstick		/unstick
	----		----

			[[Category:Game Guides]]

Talad: /* In game bugs (after loading world) */

2013-10-11T11:07:05Z

In game bugs (after loading world)

← Older revision		Revision as of 11:07, 11 October 2013
Line 258:		Line 258:
	You will see a new shell window coming up with a lot of additional text, this is the debug information you can review.		You will see a new shell window coming up with a lot of additional text, this is the debug information you can review.

			If you have trouble in creating the file, because Windows does not allow you to add the file, then create it in another directory first, then move it to the PlaneShift dir.

Talad at 10:28, 11 October 2013

2013-10-11T10:28:50Z

@@ Line 1: / Line 1: @@
 == Requesting help from the PlaneShift forums ==
@@ Line 242: / Line 244: @@
 == In game bugs (after loading world) ==
 '''Performance'''

Ethryn: Update after relocation of main server

2013-07-17T18:25:12Z

Update after relocation of main server

← Older revision		Revision as of 18:25, 17 July 2013
Line 163:		Line 163:
	The following page will inform you whether the game server is accessible.		The following page will inform you whether the game server is accessible.

	http://planeshift.~~subhosting~~.~~net~~/index.php~~?page=about_page~~		http://planeshift.teamix.org/index.php

	Check the Stats box for server status.		Check the Stats box for server status.
Line 196:		Line 196:

	'''4.'''		'''4.'''
	Edit servers.xml manually and replace ''planeshift.zeroping.it'' ~~with~~ ''planeshift.subhosting.net''		Edit servers.xml manually and replace ''planeshift.zeroping.it'' or ''planeshift.subhosting.net'' with ''planeshift.teamix.org''

	To find servers.xml, press F3 key on your keyboard and enter the following into the find dialog:		To find servers.xml, press F3 key on your keyboard and enter the following into the find dialog:
Line 240:		Line 240:

	Click: ''OK''		Click: ''OK''



	== In game bugs (after loading world) ==		== In game bugs (after loading world) ==

Galok at 17:09, 27 March 2012

2012-03-27T17:09:24Z

← Older revision		Revision as of 17:09, 27 March 2012
Line 304:		Line 304:

	From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.		From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.

	~~Click ''Settings'' then ''Graphics''.~~

	Set ''Background loading'' to: off		Set ''Background loading'' to: off
Line 317:		Line 315:

	From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.		From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.

	~~Click ''Settings'' then ''Graphics''.~~

	Set ''Shaders'' to a lower value.		Set ''Shaders'' to a lower value.

	Click: ''OK''		Click: ''OK''

	----		----

Line 357:		Line 352:

	Save changes.		Save changes.

	----		----

Line 368:		Line 362:

	From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.		From the PlaneShift Launcher click: ''Settings'' then ''Graphics''.

	~~Click ''Settings'' then ''Graphics''.~~

	Set ''Background loading'' to: off		Set ''Background loading'' to: off

	Click: ''OK''		Click: ''OK''

	----		----

Line 380:		Line 371:
	'''Intel graphics chips on Windows'''		'''Intel graphics chips on Windows'''

	There is an abundance of 3D gaming and OpenGL problems on Windows, related to Intel's own Graphics Processing Unit (GPU), found on some laptops and PC motherboards. The problem is related to their own Windows' drivers. It is possible that Intel will improve the quality of these graphics drivers over time so it is important to check their web site regularly for the latest drivers.		There is an abundance of 3D gaming and OpenGL problems on Windows, related to Intel's own Graphics Processing Unit (GPU), which is found on some laptops and PC motherboards. The problem is related to their own Windows' drivers. It is possible that Intel will improve the quality of these graphics drivers over time so it is important to check their web site regularly for the latest drivers.

	Intel: http://www.intel.com/p/en_UK/support/graphics/		Intel: http://www.intel.com/p/en_UK/support/graphics/
Line 407:		Line 398:

	http://www.planeshift.it/irc.html		http://www.planeshift.it/irc.html

	----		----

Line 413:		Line 403:
	'''Character appears to be stuck'''		'''Character appears to be stuck'''

	From the communications window type:		From the the game's communications window type:

	/unstick		/unstick

	----		----

Galok at 17:02, 27 March 2012

2012-03-27T17:02:30Z

← Older revision		Revision as of 17:02, 27 March 2012
Line 140:		Line 140:
	'''No audio'''		'''No audio'''

	This message may be displayed when you start PlaneShift:		This message may also be displayed when you start PlaneShift:

	<pre>		<pre>
Line 148:		Line 148:
	Start the PlaneShift Launcher from the Windows Start menu > PlaneShift > PlaneShift		Start the PlaneShift Launcher from the Windows Start menu > PlaneShift > PlaneShift

	Click the ''Settings'' button~~. From~~ the Settings screen click: ''Audio''		Click the ''Settings'' button, then from the Settings screen click: ''Audio''

	Select the check box: ''Enable sound''		Select the check box: ''Enable sound''
Line 154:		Line 154:
	Set Sound Renderer to: ''OpenAl''		Set Sound Renderer to: ''OpenAl''

	''Software'' rendering ~~of sound~~ does not work on Windows so either use OpenAl or disable sound.		''Software'' rendering does not work on Windows so either use OpenAl or disable sound.

	----		----

Line 168:		Line 167:
	Check the Stats box for server status.		Check the Stats box for server status.

	If the ''Total online'' is 0, this probably means administrators are updating software on the game server.		If the ''Total online'' is: 0, this probably means administrators are updating software on the game server.


Line 174:		Line 173:
	If you have a firewall then you need to know that PlaneShift requires the outbound port: 7777		If you have a firewall then you need to know that PlaneShift requires the outbound port: 7777

	Then try to connect.		Then try to connect again.


Line 193:		Line 192:
	</pre>		</pre>

	Then try to connect.		Then try to connect again.

Galok at 16:56, 27 March 2012

2012-03-27T16:56:22Z

← Older revision		Revision as of 16:56, 27 March 2012
Line 120:		Line 120:

	'''Black or grey screens'''		'''Black or grey screens'''

	~~This suggests your graphics card is not adequate for running PlaneShift.~~

	~~If the PlaneShift application just exits when creating a character for the first time, this is another symptom of an insufficient Graphics Processing Unit.~~

	Turning off Vertex Buffer Objects may help.		Turning off Vertex Buffer Objects may help.
Line 135:		Line 131:
	Click: ''OK''		Click: ''OK''


			Black or grey screens may suggests your graphics card is not adequate for running PlaneShift.

			If the PlaneShift application just exits when creating a character, this is another symptom of an insufficient Graphics Processing Unit.
	----		----